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Product FAQs

Our Materials
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All of our jewelry is made by hand in New York City and New Jersey. Our pieces are cast in either sterling silver, 14kt, or 18kt gold. of our gold pieces are finished with a satin surface finish, unless otherwise noted in the product description and the silver has a shiny surface with either black or two-tone rhodium. The black rubs off the outer surfaces over time. All pieces can be re-plated for a small charge.

We only use natural, fine quality gemstones, pearls, and diamonds and make every effort to obtain our diamonds from conflict-free sources. Our color-less, round-cut diamond quality is G-H in color, SI clarity, or better.

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For a special touch, engraving and personalization are available on select products. Because these customized items are made especially at your request they are non-returnable unless broken upon receipt.

Jewelry Specifics
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If you would like to know more specific information on any product, such as exact dimensions or would like to see a view from another angle, please email us with the style # so we can send you this information.

Many items, specifically engagement style rings, are available with alternate stones and different size settings. Feel free to contact us to discuss your options.

Custom design is available.

Repairs & Sizing
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We will repair any item purchased through the online store. Products purchased through our retailers must be returned to the retailer to process the repair. We do not support products that have been purchased from a non-authorized Alberian & Aulde retailer.

We offer repairs due to user wear, production fault, or lost earring mates. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for one year from the date of purchase on our online store. After one year, repairs may incur a charge.

Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner’s expense plus the shipping charge.

* For elective repairs there is a $25 service charge plus the cost of additional materials and shipping.

* Half pairs of earrings cost half the price of a full pair of earrings plus shipping.

* Many rings can be sized for $30 charge. (Keep in mind that your fingers fluctuate due to many factors like water retention, etc.) Based on stones or designs, not all rings can be resized, so please contact us at 1-800-757-4728 for more information.

We do our best to accommodate repair requests, but due to the nature of our products, some components may not be available for repair of older products.

Should an item need to be returned for repair, please contact us to receive a repair authorization (RPA) number. Products for repair should be shipped to the address below. Please clearly mark all packages with your RPA number; we are unable to accept unauthorized repairs and will not accept these packages.